Dell Cloud Business Applications Sales Engineer California @ Job Information Center

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Dell Cloud Business Applications Sales Engineer-11001MAP

The Sales Engineer works with the Sales team to bring innovative solutions and strategies that map Dell Cloud Computing solutions and technologies to meet customer needs and support the sales process and effort.

Job responsibilities include:

Become a subject matter expert in Dell Cloud Computing technology and solutions, and be able to apply it to Dell’s prospects and customers’ business processes.
Develop, present and deliver high-impact demonstrations of the Dell Cloud Computing solutions on a daily basis
Clearly articulate the benefits of Dell’s SaaS applications to all levels including line of business managers and “C” level executives
Perform discovery, needs gathering, and requirement analysis for prospects and customers
Work with AEs to help manage, support, and prioritize sales opportunities
Provide input to other cross-functional departments pertaining to prospect requests and product enhancements as needed
Maintain account and opportunity updates within our CRM system to manage and prioritize sales opportunities
Provide business and technical solutions to help customers optimize use of solution
Perform problem characterization, reproduction, diagnosis, and root cause analysis
Work with other Services and Product Development personnel to replicate, troubleshoot and workaround or resolve product issues, escalating as necessary
Configure customer systems to meet requirements
Create Knowledge Base Articles / Technical Notes & contribute to customer forums & community
Help improve customer support methods and processes, and customer success
Work with minimal supervision
Consolidate and document customer feedback into functional requirements for product development team

About Dell Inc.:

Want to work in an environment where each day is focused on delivering solutions that make a real difference in people’s lives? Where teams are constantly curious, and different perspectives and experiences are valued? At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.

Dell offers a competitive salary and bonus plan as well as a great benefit package. For more information, visit us on the web at www.dell.com.

Qualifications

To be successful, the Sales Engineer will need to possess the following skills and traits:

- Have the business savvy to understand & probe customer needs and demonstrate quantifiable business value.

- Ability to present to all levels of business and technical decision makers, and is technical enough to get into the code/design with internal Engineering leads and have credibility across a Development organization.

- Strong cross-group collaboration ability to provide the customer with any needed technical information in order to progress the sale through the sales cycle.

- Strong business acumen combined with a deep understanding of Infrastructure technologies, CRM, and a broad understanding of SaaS technologies, and solutions.

- A desire to work with the latest and greatest web technologies is required, as well as a willingness to interact with the product groups and act as an advocate for the customer.

- Bachelors degree in Computer Science, Engineering, Information Systems is required. Masters degree is preferred.

Dell is an Equal Opportunity Employer.

To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement

Job

Outside Sales – Sales Engineering

Primary Location

Norhth America-US-CA-San Francisco

Other Locations

North America-US-CA-Sunnyvale

Schedule

Full-time

Shift

Day Job

Job Level

Individual Contributor

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