Date: Oct 17, 2011
Location: Jacksonville, FL, United States
Job Number: 1452341
Business GE Capital
Business Segment: Capital – EMEA
About Us: GE Capital in Europe, Middle East & Africa (EMEA) is one of the region’s largest commercial lending organizations, providing a wide range of services including accounts receivable management, asset-based lending, leveraged finance, leasing and commercial loans to businesses in more than 10 countries. GE Capital is at the heart of European business, providing more than $80 billion to SMEs in 2009 so that they can successfully run and manage their operations every day.
GE Capital has over 500,000 customers throughout EMEA. GE Capital in EMEA also includes the $8 billion commercial finance joint venture between GE and Mubadala Development Corporation, based in Abu Dhabi, which is exclusively focused on high-return investment opportunities throughout the region.
Working Capital Solutions is part of GE Capital EMEA and is a global captive and provider of a factoring and receivables management for GE with over $55.5B receivables purchased annually and $6.3B of assets managed in 2009. The business operates in 3 poles and has regional operations centers (COE‘s) to support the collections activities. WCS is headquartered in Norwalk, CT and Breda, the Netherlands.
Posted Position Title: Collections Specialist (WCS)
Career Level: Experienced
Function Collections
Function Segment: Collections – Multi Stage
Location: United States
U.S. State, China or Canada Provinces: Florida
City: Jacksonville
Postal Code: 32256-7525
Relocation Assistance No
Role Summary/Purpose: In your role as Collections Specialist, you will be responsible for Collections activities related to a portfolio of GE Healthcare account receivables. You will manage collection and account resolution with customers of delinquent accounts to provide payment arrangements, provide customer service, and assist in resolving customer complaints and problem accounts.
Essential Responsibilities – Review aging reports and initiate calls to customers with past-due balances to arrange for payment.
- Initiate collection calls to major account customers, research and resolve past due issues on complex accounts.
- Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts.
- Evaluate if credit or debits need to be issued and rationalizes payment plans with customers.
- Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications with inquiry organization to resolve billing disputes.
- Analyze receivables data for customers.
- Daily interaction with outside customers, commercial sales organizations, internal management, and functional peers.
- Participate to presentations of account receivables information.
Qualifications/Requirements: Basic Qualifications:
- High School Diploma or GED.
- 2+ years of collections, customer service call center, financial services or outbound calling experience.
- Proficient in Microsoft Suite to include Word, Excel, PowerPoint, Access and Outlook.
Eligibility Requirements:
- You MUST submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this position).
- You MUST have unrestricted authorization to work in the United States.
- You MUST be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
- You MUST be able to travel up to 5% of the time.
- There might be a need to adjust work schedule (start and/or finish hours) to accommodate customer base across all the Americas.
For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization.
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics – Bachelor’s Degree.
- 2+ years of commercial collections experience.
- Demonstrated strong cash collection skills.
- Strong problem solving, conflict resolution and negotiation skills
- Excellent verbal and written communication skills.
- Excellent interpersonal and teamwork skills.
- Resourceful, attention to detail and customer focused.
- Ability to multi-task and work under pressure in a dynamic environment.
- Ability to be pro-active and to think “out of the box”.
- Strong cultural Awareness (in a diverse and international environment).
Section 19 Job YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
Nearest Major Market: Jacksonville
Job Segments: Accounts Receivable, Call Center, Collections, Contract, Customer Service, Finance, Outside Sales, Research, Sales, Temporary
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